Don't just take our word for it.. customers write to us (yes, unprompted).. to say nice things...Its very much appreciated, and we hope it helps you in your decision to buy from us!

Just to tell you that my rug arrived half an hour ago and I am delighted with it. The colours are so realistic and fabulous. It was delivered on the day stated and the buying of the rug could not have been simpler. I will definitely recommend you to anyone who wishes to purchase a rug. Thank you once again. Regards.
Mrs VJ

13th January 2012

1 x Cowhide - Tiger - (196x182cm)
1 x Rug Control Spray - 500ml

Dear SE

We have received our Highlander rug, thank you. It is beautiful - we are thrilled and will be buying from you again.

CB

6th January 2012

1 x Highlander Shaggy Mixed Beige - 70x140cm

Dear the Team at the Real Rug Company,
 
Thank you for providing such a wonderful service and for selling such beautiful rugs. Before I placed my order I called and spoke to a man in your team who gave me great advice on the different rugs as I couldn't choose between the Flokati and the Highlander. I ordered both and I found that his advice was spot on as he had highly recommended the red Highlander rug and he was right, this is really lovely and luxurious. The free collection service was great for the rugs which I needed to return. I am thoroughly happy with my purchase and the rug has really made our living room feel complete and cosy. I will be highly recommending you to everyone I know.
 
Kind regards
DA

29th November 2011

1 x Highlander Red

thank you for your ecellent service
i received my rug this morning
will tell my friends
thanks linda

28th November 2011

1 x Beige White Mix Flokati Rug - 2800g/m2 - 170 x 240cm

Hello,

I bought a huge Flokati rug from you 4 or 5 years ago, the quality is fabulous and it still looks brand new. My daughter would love one for her bedroom in a light shade of lilac, I notice you have a bespoke service and would be grateful if you could give me a quote for a rug measuring approx. 2m in length.

Kind regards,

Anita
13th November 2011

Arrived 5 minutes ago – gorgeous! Hope to buy more from you and will certainly recommend highly

Regards
Sue

xxxxxx

8th November 2011

66676002-Natural Flokati Rug - 1700g/m2 - 70 x 140cm

I just wanted to let you know I picked the rug up on Friday with no problems. Thanks very much for your help in sorting this out for me. (a collection from the warehouse)

We are absolutely delighted with our rug, it is so luxurious, looks fantastic in our living room and is just the colour we were after. We have already recommended your company to the rest of our family!

Thanks again.

Kind Regards

Suzanne
30th October 2011

Highlander Shaggy rug - Natural White - 140 x 200cm

Thankyou so much for the prompt delivery.

I am well pleased with the rugs and the service.

Thankyou,
Patricia

26th October 2011

2 x Beige/White mix Flokati rugs

just received my black hide rug, it looks stunning,
Thankyou
M.C.

7th September 2011

1 x Cowhide Rug

Hi Stuart,

We got our rug delivered yesterday afternoon and unpacked it last night.
The rug is absolutely beautiful and my husband and I are very impressed with both the appearance and quality of the Highlander rug.
I had bought two other rugs previously for the same room from the internet of well known high street shops and was very disappointed with both their quality and appearance. As a result they were both returned without delay.
I would definitely recommend your company to others, for quality, price and service.

Kind Regards
Carol.

25th August 2011

H5N - Highlander Shaggy - Natural - 200x300cm

thank you, the rug is fantastic!!
regards

Katarzyna

1 x Natural Flokati Rug - 1700g/m2 - 110 x 170cm
22nd August 2011

Just to say thanks so much - the rug has arrived and it's gorgeous!
Thanks again
best wishes
B.C.

4th August 2011

1 x Reindeer Hide

Good morning - greetings from The Scottish Borders.   Our 'reindeer and two sheep' arrived safe and well this morning at 8.30!!     We are delighted with them and appreciate the excellent and prompt attention to our order - thank you,

John D

11th July 2011

Reindeer Hide , 2 x Sheepskins

Dear Stuart,

I would just like to say how delighted I am with my Highlander rug. I cannot believe how promptly it was delivered. It is truly scrumptious quality and your service is second to none.

Many thanks for all your kind help

Mrs J I
15th June 2011

Highlander Natural - 200x300cm

Hello Stuart,
Just to let you know that the rug arrived. We were very happy with the both the delivery and the rug itself - its perfect.

Many thanks,
Matt

1st June 2011

Square Spiral Rug - 140x200cm - Colourful

I am very impressed! The rugs arrived before the email telling me they had been dispatched. They are marvellous quality and look splendid – just what I wanted, thank you.

JL
1st June 2011

4 x flokati 1700g/m2 - 60x120cm

The rug is here and it's wonderful.
It is very beautiful!. I'm very happy.

Thank you for all.
See you soon
Line

31st May 2011
Felt Pebble - Farbes - 140x200cm

Hi Stuart

Thank you for the rug – it is beautiful and ever better than anticipated.

Regards

J A-H

Highlander Natural 200x300cm
May 31st 2011

We love the rug!

Thanks again for the prompt delivery and the excellent customer service, much appreciated :)

Best regards,
Tania
4th April 2011
(Highlander Shaggy - Mixed Grey - 140x200cm)

You are a superstar-many thanks once again. I've just placed order using your link. Best service ever encountered online!

J.E.

16th February 2011
(the happy recipient of two Natural Flokati Rugs - 1700g/m2 - 110 x 170cm... who came back and caught us in a particularly helpful mood!)

Thank you so much for delivering my rugs so quickly - they are beautiful!! And a big thanks for your customer service too. Wish I'd ordered your anti-slip spray - how much was it & delivery?

Many thanks,

J.E.

15th February 2011
(the happy recipient of two Natural Flokati Rugs - 1700g/m2 - 110 x 170cm)

Many thanks. Your customer service is just brilliant!

Best regards

V.S.

31st January 2011

Many thanks Stuart.

We are very pleased with our latest carpets, they’re beautiful and your service is as ever impeccable

Kind regards,

M.M. (proud owner of e24 - Patchwork Leather/Cowhide Rug - e24 - 120x180cm and e25 - Patchwork Leather/Cowhide Rug - e25 - 120x180cm)

17th January 2011

Dear Real Rug Company,

Thank you so much for the swift delivery of our Cow Hide rug, it is exactly what we had been searching for and looks amazing.

I will be recommending you to all our friends!!!

Regards, N. J. (ordered a moo143-Cowhide - (217x210cm)

14th January 2011

Wow what a service, how on earth in this weather did you manage such a fast delivery.

Brilliant service no hesitation in recommending you to all my friends.

The Rug is wonderful just finishes off the room to perfection and is not only lovely to look at but is gorgeous to touch - thanks so very much.

Happy Christmas to you.

A.H. (ordered a 1 x Natural Flokati Rug - 2800g/m2 - 110 x170cm)

17th December 2010

The rug just arrived and it absolutely gorgeous:-))) Thanks so much

HD

15th December 2010

Hi Stuart,

Here’s another photo of the first rug for your website.

Our ancient cat (18) has barely left this spot since last Friday when the rug arrived. Best money we’ve spent in ages!

Kindest Regards
Sharon (and Alfie!)

(h2grey - Highlander Shaggy - Mixed Grey - 110x170cm)

Hello Real Rug People!!

We took delivery of our watermelon knitted felt rug this morning - it's just a JOY! The colours are great and the chunky knit texture is absolutely brilliant!! I'm in love with it! Have sent you a pic to show you how good it looks - not that you guys need convincing! :D

Thanks so much for speedy delivery Will recommend you to anyone

Jo

1st December 2010

(Jo likes our Knitted Watermelon rug)

Hi, I wanted to say thank you so much for the gorgeous Highlander Rug which arrived very promptly this morning. I’m also looking to buy a runner for my hallway and can’t seem to find anything like your quality anywhere else online.

S.T. 19th November 2010

(a fan of our Highlander rugs!)

Can’t tell you how wonderful the round rug looks in the bathroom, thank you so much.

I’ve just ordered the 70 x 140 rug for the other corner of the room, as I saw they were back in stock.

At least Fedex now knows where we are!

J.S.
16th November 2010

(a fan of our 66666007 - Natural Flokati Rug - 2800g/m2 - 180cm Round rugs)

Many thanks Stuart... as you can see recommended by my son Marcus, aged five months.

cheers
Chris, Sia, and Marcus Keggie

8th November 2010
(this beautiful little fellas Dad ordered a Trasmatta in multi/green)

Hi Stuart,
Great rug- much better than the pictures.

Thanks, Paul

12th October 2010
(Square Spiral Loop Weave Rug - Ocean - 140x200)

Hi Stuart

I am so sorry - I have been away on business but wanted to thank you for all your efforts on getting this rug to me and I am happy to say I have it now in my possession!

Thank you again, it is a lovely rug.

Kindest regards
Helen

15th October 2010
(Natural Sheepskin Rug (90x50cm approx))

Have just received beige mix flokati rug, thankyou for the quick delivery.

The rug is beautiful, lovely deep pile. Will be ordering another one soon.

Thankyou

P P

27th September 2010
(Ordered a 1 x Beige White Mix Flokati Rug - 2800g/m2 - 170 x 240cm)

Many thanks for your reply, I received my rug yesterday and extremely swift delivery. I am very pleased with the rug and can only say that the service I have received from your company has been excellent. MM

23rd September 2010
(Natural Flokati Rug - 1700g/m2 - 140 x 200cm)

Dear Real Rug Company

I just wanted to thank you for the excellent service (including dealing with my phone call yesterday re the groupon offer).

My rug has arrived and it is lovely and I would most definitely recommend you to anyone looking to buy any rugs

Regards

C F

21st September 2010
(bought a Natural Flokati Rug - 1700g/m2 - 140 x 200cm)

thank you very much. the rug arrived in perfect condition and we love it.

P.B.

1st September 2010
(customer ordered a Felt Pebble rug in Brown)

Received rug this morning, it is fantastic, we will be recommending you to all our friends
many thanks

C & G

6th May
(Natural Flokati Rug - 2800g/m2 - 170 x 240cm)

Hello, Thank you so much for my lovely flokati rug, I love it. Thank you for your great and quick service.
Sheuneen
17th February
(Natural Flokati rug, 2800g/m2 170 x 240cm)

Just thought I would let you know.. that rug arrived safely, very well packaged and is fine... in fact it has been a complete success..... see attached photo of how our animals took to it :o)   Put it in e-mail as well then you may not have to worry about opening attachment, but its OK.  Sincerely.  Ann Lambert 10th Feb 2010 (Spring Twist Rug - Natural White - 140x200cm) click to enlarge -->

Dear Customer Service
I just HAD to write to you because of the great service and the GORGEOUS rugs that arrived on the day expected. WE (that is my children dog and two cats) have been sitting on the lounge Highlander with a real fire lit every evening since! I am sure that the dog thinks I bought it just for him and he 'allows' us to share his rug!! The colour is beautiful and goes perfectly with the oak floor and the leather sofa. Thank you so much! I have recommended you to all my friends with a link to your website too!
Kate Merrick
3rd February 2010
(Highlander - Natural - 140x200cm)

Dear Sir,

My rug has arrived and it is gorgeous. I would like to thank you for your prompt service and the quality of your goods.

Regards,
Linda Whittick - (15th January2010)

(Reindeer Hide)

Thank you so much for the rugs, safely received today. They are lovely quality and I am so pleased, especially with such a rapid delivery
Thank you once again
Regards
Jane Page - 13th January 2010

(2 x Natural Flokati Rugs - 2800g/m2 - 70 x 140cm)

Hi
Thank you so much for replacing my reindeer rug. I am delighted with the replacement-just in time for Christmas, v festive!
Your customer service is excellent and I shall be recommending you to all my friends.

Kind regards

Jill - 8th December 2009

Hi Thankyou for the lovely rug that arrived very promptly and has been adopted by my dog who thinks it is gorgeous. Kind regards AG - 22nd November 2009

What a great rug! We love it.
Thank you.
Best,
Alex - 19th November 2009
(Natural Flokati Rug - 2800g/m2 - 170 x 240cm)

The rug is truly wonderful! - 19th November 2009

(Highlander Shaggy - Natural - 170x240cm)

I was delighted with the quality and colours of my spring twist rug as well as being amazed at the next day delivery. Never again will i buy a rug from Habitat or Ikea..

Judi Chadaway - 11th Nov 2009

Thanks for your brilliant service.
Ordered Tuesday evening, Arrived Thursday morning. Just what we wanted too. (reindeer hide) - 6th November 2009

Dear Sir/Madam,

I just wanted to let you know that my flotaki rug arrived this morning. I would like to thank you for your really excellent service and for a fabulous product.

Best wishes,

Anthony - 23rd October 2009

Am SO incredibly impressed with customer service, speed, quality and price! Will be ordering more rugs and telling all my friends. The real rug company's 7 day trial was helpful, and it certainly helped me decide to buy from them rather than elsewhere. Brilliant! - 16th October 2009

I am a repeat customer and have loved the first rug I purchased so you were a natural choice for number two! - 15th October 2009

Thanks, I love the rug, excellent service.

Kind regards
Emanuela Geraci - 4th October 2009

Paul hi, just to say thanks for your help, the rug is brilliant and thanks for the no
quibble refund , an excellent service all round.
Thanks again
Best regards
Ian Wallace. - 8th Septemeber 2009

Rug arrived on time v happy with it.
thanks

Joanne - 19th August 2009

Delivered this a.m. and rug picked up. Am SO incredibly impressed with customer service, speed, quality and price! Will be ordering more rugs and telling all my friends. Brillant!

Thanks again for all your assiatance.

Kindest regards,

Leah - 15th July 2009

The rug has arrived, and it is absolutley beautiful, cannot stop looking at it, have searched for a rug, I 'd like for a while and this is just perfect. Thank you.

With Many Thanks

Jacqueline Smith - 13th July 2009

I have received the rug and am very pleased with it.
 
Many thanks

Carol  Roberts
23rd June 2009

Hi,

Thank you very much for the speedy delivery of my 'eyeball' rug. It looks great and my golden retriever Murphy has already made it his second bed!

Claire - 2nd April 2009

I must say we are delighted with it, thought you might like a photo. Many thanks for all your help. Regards Margaret Stewart
2nd April 2009

Highly delighted with the one I kept - definitely the best choice for me.
Your 7 day trial was so helpful, and it certainly helped me decide to buy
from you rather than elsewhere. Will certainly come back to you for future
purchases.

Jacky - 1st April 2009

Hi Stuart

I received my new rug yesterday and it’s perfect!

Thanks so much for your help with this.

All the best,

Sonia , 11th Feb 2009

Good morning,

Thankyou for the speedy dispatch of my cow hide rug. I have just unpacked it and placed it on the floor and am absolutely gobsmacked at how stunning it looks! Simply the wow factor.
Thankyou again.

Alison Buxton. 2nd Feb 2009

We are delighted with the quality and colours of the skin - just what we needed for the bottom end and seating area in our kitchen / dinner. Thank you...........

27th January 2009

The cowhide rug is wonderful. Thankyou very much!

HW

24th November 2008

Thankyou. The rug is excellent and your service very impressive.

JM

21st November 2008

Dear RRC

Thanks for the Highlander shaggy rug received today . On time and beyond our expectations in both quality and appearance. Great to do business with a company that provides such a outstanding service. I shall buy again.

Regards

F 18th November 2008

Hi, I've just received the rug and I am delighted with the product. I will be buying another one shortly thanks regards

P C 11th November

To all at the Real Rug Co.

I have just recieved my cowhide rug an hour ago, and had to let you know that I think it is absolutely stunning!! It looked fantastic in the photo on the website, but the photo didn't do it justice. I can't wait to get our lounge finished so it can have pride of place... Thank you to everyone for a fantastic service. Best wishes,

Brigitte Smith - 12th August

Dear Paul ,
....I am really delighted with my recent purchase of the 'Highlander Rug' -It is beautiful and at £186.00 ish I feel it is a real bargain - saved me having to fork out for a new carpet ! I was very impressed with your excellent delivery service  - less than 48 hours after placing my order -it was delivered to my door - first thing in the morning -and I can honestly say  that it has transformed my room -I would have no hesitation in recommending your company to anybody - I wish you all the very best for the future - I will be back should I need another rug
Kind regards
Ann Brindle ( mrs ) - 9th May

Just a quick line to thank you for superb customer service and quick return of my rug. I will not hesitate to recommend your company in the future. Thank you.
G - 28th July

I have received the rug and we are very pleased
with it the quality is fantastic. Thanks - 7th January 2008

Paul

The quality of the Flokati and prompt delivery service would allow me to thoroughly recommend your service to anyone.

Kind Regards

Andrew Flaherty - 6th December 2006