Free Next Day UK Delivery
If your order is over £70, then delivery is completely FREE on the UK mainland. If it is under £70, then it is just £8. For small items like the rug-control-spray and extra packaging, shipping is just £3.
Free Returns
If you want to return your rug, just let us know within 7 days and we will organise the return shipping at our expense. This is truly risk free internet shopping. To avoid abuse, this is limited to one order per customer. (UK mainland customers only). Find out more here
Full 100% Refunds
Unlike most other webshops, if you buy from us and decide that you don't like what you have, you can send it back for a full refund. As shipping is free on most orders, and returns within 7 days are free, you will not be a single penny out of pocket. (Compare this to other webshops where you have to pay £20 and more for your own returns and the shipping fee is not refunded as well!). If you pay shipping for orders under £70, Saturday or guaranteed AM delivery, then this is not refundable.
Immediate Dispatch & Full Trackability
We use a next day service with Fed-Ex (http://www.fedex.com/Tracking?cntry_code=gb) , so you can expect your order within working hours on the working day after you place your order. (Orders received after 1pm will be processed on the folowing working day). Delivery to THESE POSTCODES may take a couple of extra days.
As soon as your order is dispatched you will receive an email with a tracking code and a link to the tracking page of the Fed-Ex website.
We also can deliver within Europe and to the UK islands. The delivery cost is based on the weight and delivery takes 2-5 days. If the wrong location is selected on the checkout, we may need to contact you before dispatch to collect the correct payment for shipping.
Click here for more returns information. |
IMPORTANT!
PLEASE READ
If the delivery packaging looks damaged in anyway, you must sign for it as damaged.
In the unlikely events that the contents are also damaged you must have signed for it as damaged and let us know within 24hours.
(I would recommend signing for it as damaged just as a precaution).
Everything is dispatched in 100% perfect condition. |
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