Frequently Asked Questions

These are some of the most frequently asked questions. Many questions will be answered on the following pages

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Questions that come up more than once will be posted on this pagealong with our most helpful answers....

1. What size should I have?

The best rule of thumb , although it is completely up to your taste, is to pick a rug which covers 3/4 of the available spaces dimensions. This will fill the space without it looking crowded.

For example, if you have a space in the middle of your room that is 2m x 3m , then you should pick a rug that is roughly 1.5m x 2.25m.

2. Where is my order?

If you ordered before 12:30pm, your order will be dispatched that day for next day delivery. If you can't wait and you want to track your order, email us (customerservice@TheRealRugCompany.co.uk) , and we will send you the tracking code. We will have this information by 6pm on the day of your order.

With this tracking code you can visit www.anc.co.uk to get detailed tracking information.

3. How do I care for my rug?

In a word SHAKE IT !

Shake it as often as possible. This not only makes it more fluffy, but also gets rid of any dirt hidden in the wool.

4. Can I come and visit to have a look at the rugs before buying?

I'm sorry, but we do not have insurance to have the public on our premises, so unfortunately this is not possible at the moment.

5. How can I clean my Flokati?

Washing: The cleaning process for your Flokati Rug is amazingly simple. The Flokati should be shaken outdoors periodically to remove dust. You may wash the rug with the mildest of wool soaps. You must avoid washing your Flokati Rug in High water temperatures, chlorine bleach as well as dry cleaning. Not avoiding the above will destroy the protective fiber content of the wool. For small sized rugs you may put them in your washing machine and wash on the Gentle Cycle. Air dry while avoiding direct sunlight, for the sun's rays will distort the color of your Flokati Rug. There are many Rug Companies that will pick up, clean and deliver your Flokati back to you. Washing your Flokati Rug properly will not damage your rug, but will merely enhance its unique and inviting quality, appearance and touch.

Vacuuming: When vacuuming the Flokati, do not run the vacuum over the Flokati because the strands will get caught in the rotating brush. Use the suction head of the vacuum (one without a rotating brush).
There are many quality Rug cleaners that will pick up clean and deliver your Flokati rug back to you, The usual charges are about £2.50 per square foot plus shipping costs. Have a look on Google for your nearest rug cleaner.

5. Can you send me a sample?

Just ask us, and we will send you a small sample of the flokati by post. As for the other carpets you can buy one and if you dont like it , we will collect it and refund you in full.