Frequently Asked Questions

These are some of the most frequently asked questions. Many questions will be answered on the following pages

Delivery | Contact | Returns | Links | About Us | Security | Comments | About our rugs | Rug Guide

Questions that come up more than once will be posted on this page along with our most helpful answers....

1. What size should I choose?

The best rule of thumb, although it is completely up to your taste, is to pick a rug which covers 3/4 of the available spaces dimensions. This will fill the space without it looking crowded.

For example, if you have a space in the middle of your room that is 2m x 3m , then you should pick a rug that is roughly 1.5m x 2.25m.

Use masking tape to mark out the ideal size of your desired rug on the floor , and measure it.

2. Where is my order?

If you ordered before 1:00pm, your order will be dispatched that day for next working day delivery.

We will email you a link on the day of dispatch, so you can track the progress online.

3. How do I care for my rug?

In a word SHAKE IT !

Shake it as often as possible. This not only makes it more fluffy, but also gets rid of any dirt hidden in the wool.

Shaking or beating applies to all our rugs !

Vacuuming: Flokati and highlander rugs: You should shake these, which will make them look and feel new and fresh. If you have spilled something dry you can use the hoover pipe. When vacuuming the Flokatis/Highlanders, do not run the vacuum over it because the strands will get caught in the brush. Use the suction head of the vacuum (one without a rotating brush). We also recommend you to use a plastic comb every now and then on our shaggy rugs, and the flat woven rugs to comb out their tassles.
When vacuuming the Flokati, do not run the vacuum over the Flokati because the strands will get caught in the brush. Use the suction head of the vacuum (one without a rotating brush).

You can hoover the flat carpets normally, please make sure you don't use the brush setting for this.


Washing: The cleaning process for your Flokati or Highlander Rug is amazingly simple. It should be shaken outdoors periodically to remove dust. You may wash the rug with the mildest of wool soaps. You must avoid washing your Flokati Rug in High water temperatures, chlorine bleach as well as dry cleaning. You may wash the our woolen rugs with the mildest of wool soaps. Not avoiding the above will destroy the protective fiber content of the wool. For small sized rugs you may put them in your washing machine and wash on the Gentle Cycle. Air dry while avoiding direct sunlight, for the sun's rays will distort the color of your Rug. Washing your Rug properly will not damage it, but will merely enhance its unique and inviting quality, appearance and touch. If you have spilled something wet, you can use salt for small quantities, or if it is a big patch you can wash that area by hand with some soap and a moist cloth.

There are many quality Rug cleaners that will pick up clean and deliver your rug back to you, The usual charges are about £2.50 per square foot plus shipping costs. Have a look on Google for your nearest rug cleaner.

4. Can I come and visit to have a look at the rugs before buying?

I'm sorry, but we do not have insurance to have the public on our premises, so unfortunately this is not possible at the moment. But we offer 7 days free returns.

5. Can you send me a sample?

Our returns policy means there is no need for samples.