Returning your Flokati

We are confident that you will be happy with your purchase, and we don't want you to feel like it is a risk to buy from us. We know our rugs are great, and are sure you will like yours once you feel the quality.

You can return anything you purchase from us for a full refund.

You have seven days only from receipt of goods in which to inform us of returns for any reason. The cost of returning goods other than faulty or errors will be paid for by the customer, I would recommend www.interparcel.com to book a courier. The cost will be between £8 and £25, depending on the size of your rug.

All returns must be packaged as received and product as new, or a full refund will not be given. We can arrange collection for you however we will have to bill you if you are not in at the time of collection. Any orders sent outside of the UK Mainland are non returnable.

FROM MAY 1st 2008 WE ARE OFFERING FREE RETURNS - (service not available for cowhides)
We are confident that you will be very happy with your flokati , kilim or rug. We have had so few returned that we can offer this new service.
If you receive it and decide you do not like it we will arrange to collect it from you for FREE.
(if you miss the collection that we arrange, then you are responsible for arranging a new courier)
You must notify us within 7 days of receipt, after this time you will be responsible for returns shipping costs.

The returns address is:

TheRealRugCompany
Lodge Farm
Barkestone Lane
Bottesford
Notts
NG13 0DH

Please include THIS RETURNS FORM with the package (pdf).

If in the unlikely event that there is something wrong with the item, or you receive something other than what you ordered we will pay for the return postage.

If you have any other questions , please contact us : customerservice @ TheRealRugCompany.co.uk