Important: The payment will show up on your card statement as from MYPASHMINA or MONEYBOOKERS.
When you pay for your rug and enter your card details online, you will see that the URL of the payment page begins with "https" , which means it is a secure page. You may also see padlock symbol in the status bar of your browser. We do not see your card details or keep a record. Actually Moneybookers and Paypal do not see them either, but process an encrypted version.
We use two companies to process your payment: Moneybookers or Paypal
If you choose the button at the checkout that says "click here to pay with your debit or credit card", you will be using Moneybookers.
Moneybookers is one of the safest payment methods available today. They were one of the first companies to offer payment processing for online transations. They use multiple layers of security to help protect transaction information. Transmission of information over the Internet during registration is executed using Secure Sockets Layer (SSL) to help protect user information against unauthorised access from third parties, loss and fraud. Personal information is transferred over the Internet for registration, collection, and law-enforcement purposes. In such cases, advanced forms of encryption technologies are used to help protect against unauthorised access. Financial information is not stored on the Internet. Financial information, e.g. credit/debit card numbers or bank accounts, is not shared between buyers and sellers, thus protecting both parties.
If checking out with Moneybookers , you may need to use your 3D secure password if you have already signed up for that extra level of security. It is a good idea to do that becasue it means that if someone gets hold of your card, they won't be able to use it online without your 3D secure password.
If you choose the button that says "Click here to pay with your debit card, credit card or Paypal" then you will be paying via Paypal. You do not need a Paypal account to checkout this way, and it is often a few seconds quicker than using the other option. if you have a Paypal account you can pay that way also, by clicking on the big yellow Paypal button at the bottom of the shopping cart.
Paypal is one of the biggest companies that processes online transactions. It has all the usual security features. Financial information, e.g. credit/debit card numbers or bank accounts, is not shared between buyers and sellers, thus protecting both parties.
Paying over the phone
If you want to place your order over the phone, we will process your payment using our online payment processors Paypal or Moneybookers. When you read out your card number, we enter it directly in to the secure payment processing screen. We do not write it down. We do not keep a record of your card number. Once we have completed the transaction, we no longer have access to your card number. Sometimes it may not be possible to pay over the phone with your card, and we will ask you to complete your order on the website. We will not ask for any passwords.
In the unlikely event that there is a dispute between you and us, then you have a couple of layers of protection (which you will never need, because if you call us, we will sort things out for you!).
You can contact your credit card company. They will simply take your money back from us and charge us a fee for the pleasure. There are circumstances where we can prevent this from happening - such as when someone claims non delivery , but we produce a signed proof of delivery.
You can also contact Paypal or Moneybookers and they will put the money on hold until any dispute is resolved, and if it is not resolved, they will return the money to the customer.
It is heavily weighted in the customers favour, and rightly so, so you can always buy with confidence from The Real Rug Company.