How to order your bespoke felted rug and special terms for bespoke rugs.
In order to make a rug for you, we need to know the size, the style and the colour of the rug. So we have a common reference for rug colours, we have a box of rug colour swatches. You need to give us the colour reference – i.e. the row and column of the colour swatch. There is a comments box at the checkout to tell us this, or phone us.
As soon as we have your order, we will start to make your rug.
For items that are especially made to order. i.e. unusual sizes or shapes, we require half the payment when you place your order and half before we dispatch it to you.
You can still return your rug, but we will only refund half the total price. We still offer the free collection service on these items. If you have any questions, please contact us