Contact The Real Rug Company
The answer might already be here...
Please read our FAQ before sending us a message. It might be quicker.
We do not charge delivery for most UK addresses. Yes, FREE UK DELIVERY. However, some highlands and islands postcodes do attract a delivery charge. Add your rug to the basket and go to the checkout and you will see the delivery charge there.
We accept most cards through our payment processor – Paypal. They are the biggest and most well know, and you can be confident in the security. You do not need a Paypal account, just a credit or debit card.
We also accept payments for rugs in Bitcoin. We think that this is the future of money and so we will give you 10% off any order if you choose to pay with Bitcoin. Just Google any questions you might have or call us if you want to know more.
If you order before 1pm (M-F), then we will send your rugs the same day. We use an overnight courier service, so you can expect delivery on the next working day (M-F). Remote areas might take an extra day. Deliveries in Europe usually take 3-6 working days. We can deliver rugs to most locations in the world within 10 days.
We only collect the information from you that is necessary to successfully deliver your rugs. We never share customer details outside our company.You will enter your credit card details on Paypal’s secure payment page. Since 2005, we have never had customer details compromised.
When you order your rugs, you will immediately receive an email confirming that your order has been received by us. We will ship your rugs as quickly as possible. Once your rugs have been shipped, we will email you with a courier tracking code. The courier will deliver your rugs on the day after you receive the tracking code.
We can make pretty much any rug you like. Just get in touch!
Send us a message
IMPORTANT INFORMATION CHRISTMAS 2020
Our warehouse will be operating all the way to the 23rd December. I would advise choosing Special Delivery after 17th December if you want delivery for Christmas.
Our warehouse is closed from 24th December to 4th January, so if you order from 23rd December in the afternoon, you can expect delivery around the 6th January.
Customer service is also officially closed in this time, but Ada said she will be replying to some emails on the inbetween days, so it is always worth sending an email. Any questions will certainly be answered by the end of the 4th January 2021.
We will get back to you in working hours.
+44 208 123 0557
Our warehouse is located at:
Nottinghamshire, NG13 0DH