Frequently Asked Questions

Don’t hesitate to contact us if you have any questions.
But if it is outside working hours, you might find the answer you want here. Please tell us if you don’t , then we can add more information for other customers.

How Do I Care For My Rug ?

It really depends on the type of rug. For our thick shaggy wool rugs, they are naturally stain resistant, but they will collect dirt in the pile.The best way to deal with this is to simply hang it up in the garden or balcony and beat it. Beat it as hard as you can, or shake the whole rug as much as you can. You don’t have to do it very often.

For flokati rugs, you also do not need to do anything to them very often. Give them the occasional shake. If the rug is in a high traffic area, it may eventually need a wash. For the smaller rugs, it is easy, they will fit in the washing machine. For the bigger flokati, you can either wash it yourself in the bath. It’s a bit of a pain, but realistically you are likely to want to do this at most once in 18 months. JUst swish the rug around a lot with some water and shampoo and squeeze as much water out as possible. Then hang the rug up to dry. It comes out like new.

Flat weave rugs can be vacuumed, and occasionally beaten or shook.

Do not vacuum the longer wool hair rugs, it won’t do a lot to clean the rug and it risks damaging it.

For cowhide rugs, you don’t need to do much. If after a few years the edges start to get bent over, just cut them off with some big scissors. Be generous with the area you cut off, it is likely to be about 3 inches.

For reindeer hides, we recommend using them outside from time to time… they make great warm picnic seats. These rugs like the outdoors air and dryer indoors air may eventually lead to some malting.

Feel free to contact us anytime with any questions.

How Quickly Will I Receive My New Rug ?

Our warehouse is open Monday through Friday from about 9am to about 5pm. Our couriers come and collect rugs some time after 1pm.

We use an overnight service for UK deliveries. This is sometimes a 2 day service for Highland and Island regions.

The couriers we use will deliver your rug on a weekday

Therefore if you order your rug by 12:30pm on a weekday, you can expect delivery on the following weekday.

Once we have shipped your rug, we will email you with a tracking code, so you can check on the couriers site where the rug is up to if you want.

For rugs to non-UK addresses delivery will take 4-7 days depeneding on your location.

For bespoke rugs, delivery will take 8-14 weeks, depending on how big and complex your rug is.

Feel free to call us to ask about the delivery time for your rug.

How Do I Return A Rug If I Don't Like It ?

We offer free shipping and free returns on all our rugs. If you want to return your rug, just let us know. We will send you a shipping label for you to print out and put on the package and we will send a courier to collect it. If you want to return it to us, we will reimburse you up to £8 of shipping costs, once you email a receipt to us.

Are The Rugs Made Ethically ?

Feel free to ask us any questions about how the rugs are made.

The questions we most often receive are:
1) if kids are involved in making the rugs, and
2) how the animals are treated for the wool.

There are no children involved in making our rugs. I have personally visited every stage of the production of all of the rugs we sell. It is illegal and it is not economical to employ kids. There is simply no incentive to do that. The minimum age for people even allowed in our Indian rug factory is 18.

The wool for our wool rugs comes from New Zealand. Who knows how much sheep like having their wool cut off before summer!

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