When ordering bespoke rugs, this colour swatch box is available to borrow. We require a deposit to ensure we receive it back in good condition.
Free shipping and free returns like on all our rugs.
There are 300 colours to choose from, so we are sure we have the colour you want for your bespoke rug.
These are hand made rugs. There is a small margin or error of about 5cm in each dimension, maybe a little more on really big rugs. There is also a slight margin for variation on the colour. If you are ordering big bespoke rugs, the colour will be more accurate because we get to dye more wool silk or bamboo at once. We are happy to make a small sample of your rug so you can see the colour, but of course this will double the total delivery time.
Your bespoke rugs will be individually made according to your instructions. We will send by air from our factory in India to the UK and we will send it on to you from our warehouse.
Here is an extract from our terms and conditions.
5. BESPOKE AND MADE TO ORDER RUGS
5.1 Once the rug has left our factory, the shipping cost on bespoke and made to order rugs is not refundable under any circumstances.
5.2 We start work immediately on receiving your order. You can cancel within 24 hours of placing your order with no penalty. After this point, we will refund a maximum and the lowest of £500 or 50% of the price of the rug.
5.3 If you cancel your order before the rug leaves our factory, we will refund you any shipping fees you have paid, before refunding a maximum and the lowest of £500 or 50% of the price of the rug.
5.4 You can return your bespoke or made to order rug for any reason provided that you notify us in writing within 30 calendar days of delivery (beginning with the day following delivery of your order). The costs of returning goods to us shall be borne by you. We will refund a maximum and the lowest of £500 or 33% of the price of the rug.